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Case Study 19: Austin Energy’s Billing System Can’t Light Up

Austin Energy handles electrical , water, and waste disposal for the City of Austin, Texas, and surrounding counties, serving more than 1 million residents. It is a publicly owned company and, an arm of city government and returns its profits to the community each year. The company has provided $1.5 billion in dividends back to Austin since 1976, which help fund city services such as fire, police, emergency medical services, parks, and libraries.